How To Track A MoneyGram Money Order

MoneyGram is an ideal way to send money because payment is always guaranteed for the recipient and the sender's banking information is never exposed. If you have recently sent someone a MoneyGram money order for any reason, it is a good idea to learn how to track MoneyGram money orders so you can ensure that your recipient received and cashed it.

Call MoneyGram. To track a MoneyGram order, you must call the service. Their toll-free tracking number is 1-800-542-3590. This is a free service.

• This number is an automated system, which is always available (24 hours a day, 7 days a week).
• You cannot track MoneyGrams online. You must call the service instead.

Enter the money order serial number. When you call the MoneyGram tracking line, you will have to provide the money order serial number. Listen to the instructions, and then using the number pad, enter the serial number exactly as it is listed on the stub.

• If you make a mistake, you can re-enter the number.
• If you encounter difficulties, check that you have the correct serial number.

Enter the amount of the money order. After entering your money order serial number, the automated service will prompt you to enter the dollar amount of the money order. You cannot track the money order without knowing the exact amount of the money order.

• Make sure you enter the exact amount of the money order. If you use an approximate amount, the automated system will not be able to locate your order.
• Double check the amount if you are having any problems.

Listen for the status of your money order. After entering the exact amount, listen to any other automated instructions. If you have entered the correct serial number and dollar amount, the system should tell you when the money order was cashed.

• If the money order has not been cashed yet, the system will inform you.

Contact the recipient. If you want to follow up with your money order, contact the person or company to whom you sent the money order. They can tell you whether or not they received it and when they plan on cashing it.

• Some companies or people may receive the money order but wait to cash it. If this is the case, you want to contact the recipient before requesting a claim or refund on the money order.

Wait at least two weeks. Since you are sending your money order through the mail, wait at least 2 weeks for the money order to arrive. If it has been less than two weeks, the money order may not have had time to arrive to the location yet. Wait at least three weeks before submitting any claim forms.

Submit a claim form. If it has been over 2-3 weeks and your recipient still has not received the money order, you can fill out a MoneyGram claim card. This claim form has to be mailed to MoneyGram and cannot be completed via the phone or on the internet. To have the claim processed, you must include a non-refundable $15 fee. It may take 30-60 days to process your claim.

• If the money order has not been cashed, you will be issued a refund. To receive a refund, the claim card must be filled out completely, including your signature at the bottom.
• If the money order has been cashed, a photocopy of the money order will be sent to you.
• Incomplete or illegible claim forms can delay or prevent your claim from getting processed.

Request a photocopy of the cashed money order. If your money order has been cashed, you can request a photocopy to find out who cashed it. You will receive a copy of the money order which includes both the front and back, showing who endorsed it and cashed it. You can request a photocopy through the claim card. This process costs a non-refundable $15 fee and can take 30-65 days.

• If your money order has been cashed but your recipient says they never received it, request a photocopy. Once you have proof that someone other than your recipient cashed the money order, contact MoneyGram customer service.